Xbox Game Pass Activation issues

[awcountrygirl]

I can’t activate the Xbox game pass. I have the button to add the game pass so it is on my account to do so then I get a message to phone a number and I am not getting through.

Do I get emailed an activation code as I was under the impression I activated it via MyBt which is what I am trying.

Any help or suggestions please. 

[Rach_H]

Hi @awcountrygirl,

Welcome to the Community!

We certainly don't want you missing out on your Xbox Game Pass, so if you give our team a call, they will be happy to take a look, and get this added for you.

Rach

[awcountrygirl]

@Rach_H  I spoke to someone on live chat yesterday who said they will get an activation code emailed to me but I recieved another email with the link to add it from the bt website. This link doesn’t work.

I would just like an activation code emailed so I can use the game pass.

[Michael_D]

Thanks for explaining @awcountrygirl.

If you have spoken with the team yesterday, they should have completed a webform to our back office team, who will process the request and send you the code within 7 working days. 

Michael

[awcountrygirl]

Thanks