Hi,
Around January I got an email like others that my Xbox Game Pass was going to be removed because of fraudulent activity(which there wasn't I just use VPNs sometimes), I called BT and they had no knowledge of such an email so I continued to use my gamepass. While this was all happening the Gamepass button had disappeared from the product section of MyBT and has yet to return.
Now almost 2 months later the gamepass has been removed from my account and is no longer on my bill. This has not been done by me and I made sure my account and passwords were changed periodically for security.
I can not access gamepass via mybt to re add it. I have 8-9 months free left after taking out the Full Fibre 900 with Halo 3 package. I did not think I'd have these kinds of problems with such a well known company. I would like to continue to use gamepass as I previously did, I am unsure why it has been removed and I can not get access to add it like I did before, all that appears are the options to add tv, sport and mobile.
Any idea what I can do? Trying to get through via the phone leaves me bounced around for 2 hours to people unsure what to do, so any help would be appreciated. My apologies also if this is in the wrong section.
