Xbox Game Pass Ultimate 6 months

[Ayoucan]

I received an email saying:

Your broadband package has Xbox Game Pass Ultimate 6 months included at no extra cost. You can start using it straight away.

To get started, log in to My BT, head for the Content Partner section, and click Add Now.

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When I log in to My BT on browser and App i can't find the content partner section 🙄. I called the customer service but they couldn't resolve this problem.

Any solution ?!!!

[imjolly]

There are numerous posts about this and using search may help find solution

[JohnC2]

Hi @Ayoucan sorry you can't access your content partners section to claim the game pass.
Does your BTID have an old account linked to it?
Cheers

John

[Ayoucan]

Hi @JohnC2 

Yes but I've no product on it ans I don't know how to remove it

[JohnC2]

Hi @Ayoucan, it sounds like there is an old account linked to your btid.

Are you checking on the web www.bt.com/mybt?

Do you have another email address you can use that's not been used as a btid before? If so set up a new btid for your new account and it will work ok? Create BT ID
Cheers

John

[Ayoucan]

I did but still have the same issue. Could you write me in private ? @JohnC2 

[JohnC2]

Hi @Ayoucan, I've sent you a Private Message so you can get in touch with the Mod team. 
We are very busy at the moment so it will be a few days before we can get back to you.

Cheers

John 

[JohnC2 · Accepted solution]

Hi @Ayoucan, thanks for taking my call earlier and confirming that this has already been resolved for you.

Cheers

John