Xbox Game Pass Ultimate. Accounts still linked to microsoft BT/EE

[garychester]

Have cancelled xbox game pass ultimate in my products over a month ago. Last official billing day was the 22nd. Xbox has also been removed from my products in BT After some phone calls i thought that was the end of it. My xbox account is still linked to BT/EE and instead of saying xbox sub expires on 22/2/24 or somthing to that effect it now says auto renew on and im unable to change this. My sub is still active via BT/EE but im also not being charged. Hope the mods can help? have seen similiar requests previously.

[StuartH]

Hi @garychester 

Thanks for posting, sorry you're experiencing problems managing your Xbox account.

I've sent you a private message asking for some more details so I can help with this.

Thanks

Stuart

[AshGSmith]

I'm having this issue too with our account, did you ever get this sorted? 

Thanks
Ash

[garychester]

still waiting till the billing cycle ends on the 22nd of this month, not being charged but its becoming annoying.