Xbox Game Pass - help

[AdamM]

Hi

Can anyone help? I've been trying to claim the xbox game pass for weeks now, but can't get past this message:

I've tried calling the helpline but the calls just terminate or want me to report a broadband fault

Thanks

Adam

[DanielS]

Hi Adam, when you call our Customer Services number you press 1 for home and broadband and then 1 again to get through to our billing team. 

They should be filling in a form to send off to our internal Xbox team providing they can't claim it for you.

Have you tried this?

Thank you

DanielS

[AdamM]

Thanks Daniel - the activation has been re set so hopeful will be sorted in the next few days

Adam