cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
314 Views
Message 1 of 3

Xbox Game Pass - help

Hi

Can anyone help? I've been trying to claim the xbox game pass for weeks now, but can't get past this message:

AdamM_0-1713611757925.png

 

I've tried calling the helpline but the calls just terminate or want me to report a broadband fault

 

Thanks


Adam

0 Ratings
Reply
2 REPLIES 2
290 Views
Message 2 of 3

Re: Xbox Game Pass - help

Hi Adam, when you call our Customer Services number you press 1 for home and broadband and then 1 again to get through to our billing team. 

They should be filling in a form to send off to our internal Xbox team providing they can't claim it for you.

Have you tried this?

Thank you

DanielS

0 Ratings
Reply
286 Views
Message 3 of 3

Re: Xbox Game Pass - help

Thanks Daniel - the activation has been re set so hopeful will be sorted in the next few days

 

Adam