Xbox Game Pass

[DanielS]

Hi @Notplato,

I'll send you a private message so you can reply back to my team.

We'll send this across to our internal Xbox/Microsoft team who will look into it for you.

Thank you

DanielS

[Notplato]

Thanks, Daniel, much appreciated.

[j154822]

I also have the same issue my free game pass trial has expired so has my 30 days notice but BT are still in control of my gamepass account I would also be grateful if you could release my account so I can use the two years I have left thanks in advance

[Rick121212]

Hi @DanielS - my situation is identical to @j154822 .

 Please can you offer your assistance? 

Many thanks

 Rich

[j154822]

Having spend nearly two hours on the phone trying to fix this and not getting anywhere, I am beyond frustrated @Rick121212 @DanielS 

[DanielS]

Hi @j154822 and @Rick121212,

I am sending you both a private message separately that you can reply back to my team through.
Please note, it will take us a few working days before we can pick this up and then send it across to our Xbox/Microsoft team.

Thank you

DanielS