Xbox Gamepass Ultimate - need to un-link from my Microsoft account

[edmon1a]

Hi, my BT subscription to Xbox Gamepass Ultimate has now ended but it remains linked in my Microsoft account. Please can you help me unlink this so I can renew it with Microsoft. Many thanks

[RobbieMac]

Hi @edmon1a

Thank you for your post and welcome back!

I am sorry for the problems with your Xbox game pass subscription.  I can help get the Xbox game pass unlinked from your BT account.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie