Xbox GamessPass Stuck Since BT Subscription

[Cooto]

Hi,

I’m currently having an issue where I used a 12 months game pass BT subscription which has now expired but my Xbox game pass is stuck saying it’s still managed by BT. Xbox are blaming BT and saying BT need to remove the management. Has anyone been able to resolve this?

[DanielS]

Hi @Cooto,

Thanks for joining our Community.

I am sorry that it doesn't appear to have passed back to Microsoft as of yet.

We would need to pick this up and send your details across to our team that handle Microsoft queries like this.

I'll send you a private message shortly.

Thanks,

DanielS

[Lee15]

Hi, I am having the same issue and it’s extremely frustrating, BT CS have no idea around this issue and it’s a pretty big one. I no longer have access to my own account, I cannot purchase from BT or Microsoft.

can you support?