Xbox game pass - I have no Content Partner section

[Judge626]

Hi there, I hope someone can help please.

Got my email saying i'm entitled to xbox game pass, however upon logging in, I do not have the content partner section on my account - I have no option to manage products and add it either as suggested elsewhere online.

The only thing that I can think might affect this is that my account has two account numbers as i'm a returning customer after being with another provider for the last 2 years.

Open to any suggestions, thanks.

[imjolly]

need to wait 14+days until cooling off expires

if you have more than 1 BT account then you can try phoning CS 03301234150 and get them to remove old account.  or try billing team  https://www.bt.com/help/contact-bt/account-and-billing/broadband

'content partners' found in MYBT and must use pc/laptop to view not app

first bill needs to be paid

[Judge626]

I'm a pillock, I got the email 12 days ago, guess i'll wait a couple more days, thanks.

First bill has already been paid though.

[Judge626]

Ok, it's now past 14 days, i've paid my first bill and there is still no Content Partners in My BT when signed in through my PC browser.

[imjolly]

a recent reply from a forum mod

If you still can't claim your reward then Message us Broadband | BT Help and one of our guides will be happy to claim it for you.

if still no luck then post back

[Judge626]

Hi there, hopefully a mod can pick this up and help get things sorted please.

Email received 7th March (go live), 20 days ago to say I have access to gamepass, allow the 14 days cooling off to pass, still not available in My BT area accessed via a browser. I speak to BT via live chat on 21st March and they take my gamepass details and i'm assured, repeatedly that my gamepass will be active within 5 days and i'll get an email to that effect, i've heard nothing yet.

Secondly, I also spoke to them on live chat on 19th March to remove the old account from My BT, again after taking a lot of details, i'm assured that the 2nd account will be removed in 5 days. It's still there however.

The service itself seems to be great, it's just these 2 issues that are an annoyance right now and would appreciate any support in getting these sorted.

[DavidM]

Hi @Judge626 and welcome back.

It's great to see you again. Thanks for posting about the xbox game pass, sorry you're having problems claiming it. I can help. I'll need a few details so check your inbox for my message and drop me over a reply.

Cheers

David

[DavidM · Accepted solution]

Hi @Judge626 

Thanks for letting me know we got this sorted for you.

All the best

David