Xbox game pass cant remove

[Taifik23]

My Xbox microsoft account showed game pass management by BT but i didn't order anything from you and it can't be removed. Thank you for your help.

[imjolly]

are you a BT customer with BTID?

[Taifik23]

No,I am not a BT customer 

[Taifik23]

No, I am not BT customer.

[StuartH]

Hi @Taifik23 

Thanks for posting.

As you haven't been provided with the Game Pass by BT you will need to contact Microsoft for assistance with this.

Thanks

Stuart

[Taifik23]

I have already contacted Microsoft and they informed me that they cannot cancel the subscription as it is a third-party subscription management.

[Taifik23]

I also contacted the seller and he informed me that it was a code in cooperation with your company and that the overpayment should be terminated automatically. Unfortunately this did not happen.