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Message 1 of 7

Xbox game pass cant remove

My Xbox microsoft account showed game pass management by BT but i didn't order anything from you and it can't be removed. Thank you for your help.
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Message 2 of 7

Re: Xbox game pass cant remove

are you a BT customer with BTID?



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Message 3 of 7

Re: Xbox game pass cant remove

No,I am not a BT customer 

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Message 4 of 7

Re: Xbox game pass cant remove

No, I am not BT customer.
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Message 5 of 7

Re: Xbox game pass cant remove

Hi @Taifik23 

Thanks for posting.

As you haven't been provided with the Game Pass by BT you will need to contact Microsoft for assistance with this.

Thanks

Stuart

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Message 6 of 7

Re: Xbox game pass cant remove

I have already contacted Microsoft and they informed me that they cannot cancel the subscription as it is a third-party subscription management.
 

 

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Message 7 of 7

Re: Xbox game pass cant remove

I also contacted the seller and he informed me that it was a code in cooperation with your company and that the overpayment should be terminated automatically. Unfortunately this did not happen.
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