Xbox gamepass offer expired - cannot renew manually

[cds1970]

Hi, I had a 12 month gamepass offer that expired on 13/01/24, and as of today 16/02/24, my membership still shows on Xbox as purchased by BT/EE which is not the case. Can somebody assist me in getting the ownership handover to Microsoft underway, please? Thanks so much

[PaddyB]

Hi @cds1970,

Thank you for posting. If you send me the details, I'll get my colleagues in the Xbox team to investigate.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[cds1970]

Messaged you back. Many thanks