Xbox gamepass

[Lukeh7]

Hello

My Xbox gamepass deal expired and I cancelled it, however it still says active on my Xbox account, can you stop this from appearing on my Xbox account? 

cheers

Luke

[PaddyB]

Hi @Lukeh7,

Thank you for posting. When did you cancel it? It should normally revert back to Microsoft around 30 days after its expires/cancelled.

Thanks,

Paddy

[Lukeh7]

Hi paddy

I cancelled back in september

cheers

luke

[PaddyB · Accepted solution]

Hi @Lukeh7,

Thank you for replying back so quickly. If you send me your details, I'll raise this with the Xbox Team.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[Lukeh7]

Hi paddy

Ive sent a direct message

cheers

Luke

[Lukeh7]

@PaddyB 

Hi Paddy

Did I send everything over correct?

Cheers 🙂

Luke

[DavidM]

Hi @Lukeh7 ,

Thanks for the message. We have your details but you didn't include your xbox gamer tag. Can you send that over also? We're really busy at present so its taking longer than usual to reply but we will get to you in turn.

Cheers

David