account in credit and never told how do i get it refunded

[neilelsom2610]

My account from an old address of 2 years ago ive just realised has a £37 credit how do i go about getting it returned to me??

[imjolly · Accepted solution]

try contacting billing using message now and see if they can help  

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[neilelsom2610]

message now doesn't do anything when i click on it even though its illuminated???

[imjolly]

maybe try different browser  works for me on pc using chrome or edge   mobile maybe needs to be in desktop view

[neilelsom2610]

just tried on diff ones on computer and then on my mobile everytime nothing happens ??

[imjolly]

did you switch mobile to desktop view

you maybe need to clear cache on your browser but certainly works no problem for me

[Manatarms84]

If the contact is message is not working then give BT a quick call and they can refund it for you