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markyy22
Beginner

on ‎06-09-2024 15h28

485 Views
Message 1 of 5

cancel broadband

i need to cancel my broadband as my landlord has given me a section 21 as he wants to sell up. I havent really got the time to be hanging about calling as i need to be sorting out my situation. Is there a live chat option?

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎06-09-2024 15h30

476 Views
Message 2 of 5

Re: cancel broadband

No  you have to call cancellations https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt   if you are still in fixed term contract then there will be early termination penalties depending length of contract remaining



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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎06-09-2024 15h30

476 Views
Message 3 of 5

Re: cancel broadband

@markyy22 

It can only be done by ringing up and selecting the cancellation option.

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markyy22
Beginner

on ‎06-09-2024 15h33

472 Views
Message 4 of 5

Re: cancel broadband

is it straightforward or do i have to wait around to talk to someone?

 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎06-09-2024 15h39

446 Views
Message 5 of 5

Re: cancel broadband

Yes you need to talk to some one.

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