Re: cancel broadband

markyy22 · ‎06-09-2024

i need to cancel my broadband as my landlord has given me a section 21 as he wants to sell up. I havent really got the time to be hanging about calling as i need to be sorting out my situation. Is there a live chat option?

imjolly · ‎06-09-2024

No you have to call cancellations https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt if you are still in fixed term contract then there will be early termination penalties depending length of contract remaining

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Keith_Beddoe · ‎06-09-2024

@markyy22

It can only be done by ringing up and selecting the cancellation option.

markyy22 · ‎06-09-2024

is it straightforward or do i have to wait around to talk to someone?

gg30340 · ‎06-09-2024

Yes you need to talk to some one.