cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
862 Views
Message 1 of 10

content partner missing

Go to solution

Hi,

 

I want to redeem my game pass for xbox, i recently upgraded to 900 package.

But when I log into My BT, there is no Content Partner Section.

can someone help?

Thanks

0 Ratings
Reply
9 REPLIES 9
850 Views
Message 2 of 10

Re: content partner missing

Go to solution

You need to login to MYBT using a web browser not using the MYBT app



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
802 Views
Message 3 of 10

Re: content partner missing

Go to solution

thanks for reply.

I have tried both ways, I cannot see the content partner section, It's not showing under the manage services section  or else where.

0 Ratings
Reply
794 Views
Message 4 of 10

Re: content partner missing

Go to solution

Hi @dinesh1950 and welcome to our community.

I'm sorry you're having problems claiming your xbox pass. I can help. I've dropped you a message to please check your inbox and reply with the details.

Cheers

David

0 Ratings
Reply
749 Views
Message 5 of 10

Re: content partner missing

Go to solution

Good evening Dinesh,

I have sent your case across to our Microsoft team.

It appears to be linked to an ongoing case that we are investigating. This team should get in touch with you once they know more.

Thanks

DanielS

0 Ratings
Reply
725 Views
Message 6 of 10

Re: content partner missing

Go to solution

Hi @dinesh1950,

Can you log into your MyBT account for me, please?

Check to see if you can see if the Content Partners section is now available to you.

If you still cannot see it, please make sure your account is showing as the Account Holder:

Account Holder vs Account Manager

Let me know how you get on, please.

Thanks
DanielS

0 Ratings
Reply
717 Views
Message 7 of 10

Re: content partner missing

Go to solution

Hi,

Its not showing under content partner section and account number not showing anything at all.

thanks

Neel

0 Ratings
Reply
693 Views
Message 8 of 10

Re: content partner missing

Go to solution

Thank you @dinesh1950.

I have removed the old account completely as it may have been causing problems with it.

Your active account wasn't associated to your BTID either.

Can you give it a try for me? If it's still not showing, let me know and I'll get in touch with our developers.

Thanks

DanielS

0 Ratings
Reply
663 Views
Message 9 of 10

Re: content partner missing

Go to solution

Hi

I still don't see it, under manage services its the same, when I log into my-bt account in the top right corner its still showing GBxxx, in the email BT sent me to activate my new 900 package was GBxxxxx.

 

Thanks,

 

0 Ratings
Reply
639 Views
Message 10 of 10

Re: content partner missing

Go to solution

Hi @dinesh1950,

Thanks for getting back to me.

This is with currently our developers to work on. Originally, your new account wasn't on your MyBT which was the reason that you couldn't see any content partners.

It's now not fully on it which is why you still cannot access it. Once they've finished working on it, I will get in touch so you can reset your password and access it again.

I've also removed the account numbers from your public post.

Thanks

DanielS

0 Ratings
Reply