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Message 1 of 4

returning my BT kit

I am changing supplier and I have been asked by BT to return the equipment/router in the 'bag supplied' - I have received no bag. I checked online as to where to order a bag and apparently on 'My BT account' page their is meant to be a link under 'Return your BT kit' - I have no link. I'm happy to return this equipment for re-use. Please send me a bag. Thanks

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Message 2 of 4

Re: returning my BT kit

Hi @Marg2, welcome to the forum and thanks for posting. When did your service with us stop? You should automatically receive a returns bag for equipment in around 10 days from the stop date.

Cheers

John

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Message 3 of 4

Re: returning my BT kit

Hi John, thanks for responding. My service stopped on 14th November. Have no returns bag, no note on the website even though this is what my email said I would see, I can’t search on the web site, and then the automatic chat bot kept telling me it did not understand my question! All help appreciated. 

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Message 4 of 4

Re: returning my BT kit

Hi @Marg2, you might want to wait and see if it arrives tomorrow. If it doesn't, I've sent you a Private Message so you can get in touch with the Mod team and we'll arrange one for you.

Cheers 

John

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