I received a new router and TWO plastic bags I sent my old kit back in one of the bags & kept by Post Office receipt, now I keep getting reminders that I have not sent back the kit and its becoming a real pain, also now told I will soon get charged £40 plus for something I have already returned, get your act together BT
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It is presently taking four weeks for BT to update accounts after they have received returned items.
If you call BT 0331.1234.150 with your Proof of Postage the CS Agent should be able to update your account.
I stopped wondering about how BT operate many years ago.
Hi @thomonds and welcome to our community.
I'm sorry there's been problems with your returns. I can sort this out for you. Please check your inbox for my message and drop me a reply with the details.