sent back kit but still getting reminders

[thomonds]

I received  a new router and TWO plastic bags I sent my old kit back in one of the bags & kept by Post Office receipt, now I keep getting reminders that I have not sent back the kit and its becoming a real pain, also now told I will soon get charged £40 plus for something I have already returned, get your act together BT

[gg30340]

It is presently taking four weeks for BT to update accounts after they have received returned items.

If you call BT 0331.1234.150 with your Proof of Postage the CS Agent should be able to update your account.

[allanraymond]

@gg30340

You have to wonder why it takes four weeks for BT to update the account.

It clearly says on the BT web page at https://help.business.bt.com/app/answers/detail/a_id/51827/~/how-to-return-your-bt-owned-equipment-f...

Within a few days of us getting the equipment back, you’ll see its status change in My Account.

A few days isn't four weeks. This is a reoccuring issue reported on this Forum

[gg30340]

I stopped wondering about how BT operate many years ago.

[allanraymond]

With a bit of ingenuity on the part of BT if they realise they have a say a four week delay they would program their system to delay sending out return reminders (with the threat of a payment) to accord with the current delay period.

[thomonds]

thanks, will attempt it tomorrow !

[thomonds]

tried phoning that number but its invalid !

[Keith_Beddoe]

Its 0330 1234 150

[DavidM]

Hi @thomonds and welcome to our community.

I'm sorry there's been problems with your returns. I can sort this out for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

[thomonds]

DavidM email inbox or some other one, sorry, not sure where I need to check