cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
3,732 Views
Message 1 of 15

sent back kit but still getting reminders

Go to solution

I received  a new router and TWO plastic bags I sent my old kit back in one of the bags & kept by Post Office receipt, now I keep getting reminders that I have not sent back the kit and its becoming a real pain, also now told I will soon get charged £40 plus for something I have already returned, get your act together BT

0 Ratings
Reply
14 REPLIES 14
3,729 Views
Message 2 of 15

Re: sent back kit but still getting reminders

Go to solution

It is presently taking four weeks for BT to update accounts after they have received returned items.

If you call BT 0331.1234.150 with your Proof of Postage the CS Agent should be able to update your account.

0 Ratings
Reply
3,712 Views
Message 3 of 15

Re: sent back kit but still getting reminders

Go to solution
@gg30340

You have to wonder why it takes four weeks for BT to update the account.

It clearly says on the BT web page at https://help.business.bt.com/app/answers/detail/a_id/51827/~/how-to-return-your-bt-owned-equipment-f...

Within a few days of us getting the equipment back, you’ll see its status change in My Account.

A few days isn't four weeks. This is a reoccuring issue reported on this Forum
0 Ratings
Reply
3,708 Views
Message 4 of 15

Re: sent back kit but still getting reminders

Go to solution

I stopped wondering about how BT operate many years ago.

 

3,701 Views
Message 5 of 15

Re: sent back kit but still getting reminders

Go to solution
With a bit of ingenuity on the part of BT if they realise they have a say a four week delay they would program their system to delay sending out return reminders (with the threat of a payment) to accord with the current delay period.

0 Ratings
Reply
3,697 Views
Message 6 of 15

Re: sent back kit but still getting reminders

Go to solution
thanks, will attempt it tomorrow !
0 Ratings
Reply
3,608 Views
Message 7 of 15

Re: sent back kit but still getting reminders

Go to solution

tried phoning that number but its invalid !

 

0 Ratings
Reply
3,603 Views
Message 8 of 15

Re: sent back kit but still getting reminders

Go to solution

Its 0330 1234 150

0 Ratings
Reply
3,602 Views
Message 9 of 15

Re: sent back kit but still getting reminders

Go to solution

Hi @thomonds and welcome to our community.

I'm sorry there's been problems with your returns. I can sort this out for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

0 Ratings
Reply
3,592 Views
Message 10 of 15

Re: sent back kit but still getting reminders

Go to solution
DavidM email inbox or some other one, sorry, not sure where I need to check
0 Ratings
Reply