@coreserverswrote:
they cancelled the order for digital voice. and i called back 24 hours later as instructed.. and was told.. yup thats all done the account is now cancelled. you can cancel your direct debit in 48 hours, which i did.
You first posted on July 11th, if you waited 24 hours the cease was placed July 12th, your account should remain active until August 11th as you have to give 30 days notice to end your subscription.
During this time the billing cycle will continue as normal, which is why your bill is a full bill, 7 days after your service ends a final bill will be generated, this will refund any advance charges from the previous billing cycle.
When the cease order was placed, did you get an email confirming the end of the services?
@coreserverswrote:
Seems whom ever said my account was now canceled lied.. and didnt bother doing their job. so I'm slapped with £75 bill. and still have an active account.
well i aint paying it.
I can't tell you what to do but I strongly advise you pay as normal and wait for the final bill, your credit file is at risk if you pay late, which can make it harder to obtain credit in the future.
