xbox free pass

[clarkie1]

My wifi has been activated for a few weeks, had email and text regarding the free xbox ultimate pass. Followed all instructions i can find on BT community but it still isn't showing up when I sign in to BT on computer or app. Can anyone help me please

[imjolly]

there are numerous post like yours

is your order marked completed in MYBT

do you have an old account with BT so now have 2 accounts?

has your first bill been paid?

you need to use pc/laptop to access MYBT not an app

[clarkie1]

my order is completed, internet has been running for a month, bill has been paid, only one account with bt and i have been using my laptop to look at my account.....any other suggestions? i have tried to ring bt but get passed around different automated messages and then cut off. 

[PaddyB]

Hi @clarkie1,

Thank you for posting and welcome to the Community. I'm sorry you haven't been able to sign up for the Xbox Game Pass. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy