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Message 1 of 6

App not connecting to camera

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This afternoon my app has decided it won't connect to my camera in my little ones room. 

 

I've tried uninstalling the app, turning it off at the wall and the device, deleting the camera and re-linking it, resetting the wifi and all I'm getting is connection error. 

 

Our monitor is still working but the app is useless now. Any advice anyone? Only happened this afternoon.

 

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Message 2 of 6

Re: App not connecting to camera

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Looks like you're not the only one:

https://community.bt.com/t5/BT-Devices/BT-Smart-Controls-App/td-p/2273442/jump-to/first-unread-messa...

Glitch in the Matrix? If it's still down in the morning try 0808 100 0255 after 09:00.

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Message 3 of 6

Re: App not connecting to camera

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Mmm interesting. Wonder why it's not working. Hopefully we can get some answers
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Message 4 of 6

Re: App not connecting to camera

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Hi @Ragnar and welcome to our community.

Did you call the number @rbz5416 posted? Has this been sorted?

Cheers

David

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Message 5 of 6

Re: App not connecting to camera

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Hi @DavidM 

Thabks for the message. As of yesterday morning it has been now sorted. 

 

I shall mark this as now resolved

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Message 6 of 6

Re: App not connecting to camera

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Thanks for that @Ragnar 

Cheers

David

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