cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,387 Views
Message 1 of 11

BT Cloud Error code UN2 when logging in and cannot download files

For the last couple of days every time I log into the Windows PC Cloud I get Unavailable UN2. Finally I have just got in however I cannot download an album of 500 photos I have done this many times it creates a compressed file (winzip) but in this case nothing. I am using WinRar 622 which is the latest version.

Any ideas

 

 

 

0 Ratings
Reply
10 REPLIES 10
1,337 Views
Message 2 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

Bump still cannot download pics
0 Ratings
Reply
1,303 Views
Message 3 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

Well this is a rubbish forum, no support.

 

I have raised a complaint with BT but after 2 phone calls they still have no idea. As for this "community" I'm done with it.

0 Ratings
Reply
1,290 Views
Message 4 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

Hi, @Badger111 welcome to the community and thanks for posting, I'm sorry you feel that way. When you spoke with the helpdesk did they escalate this to the BT cloud specialists?

Thanks

Neil

0 Ratings
Reply
1,276 Views
Message 5 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

After wasting 30 mins reporting it I've wasted another 30 mins with one expert who didn't even know the functionality of your windows based app. He has now escalated it to the BT Cloud experts and they will get back to me within the next week. Hopefully they are more expert than the previous expert.

0 Ratings
Reply
1,265 Views
Message 6 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

Hi @Badger111

Thank you for posting back to let us know your case has been escalated.  Keep us posted on here how things go.

Thanks,

Robbie

0 Ratings
Reply
1,211 Views
Message 7 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

I am getting UN1 error code trying to log in. It still backs up documents but won’t let me log in and won’t backup photos.

 

 

0 Ratings
Reply
1,172 Views
Message 8 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

I am also trying to log in and getting error UN1. Is it too much to ask for an explanation rather than a random and meaningless code. I am using Amazon Fire tablet.

0 Ratings
Reply
1,159 Views
Message 9 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

I can get back on now the error seems to have gone away. I reloaded the app on my IPad Air and it seems to be sort of working, I have to force it to backup, doesn’t seem to be automatic. I am busy reducing my data init as I just don’t feel comfortable with it any more. Deleting all my music as music collapses the IPad app anyway.

0 Ratings
Reply
1,144 Views
Message 10 of 11

Re: BT Cloud Error code UN2 when logging in and cannot download files

Since I posted I have tried deleting and reinstalling the app and managed to log in successfully. Hopefully this will be a permanent fix.

0 Ratings
Reply