BT Cloud install on new Laptop

[Sue19]

I have used BT Cloud for many years on my Laptop and phone. My Laptop, windows 10, recently died and I can not get into it. I need to download my documents in the cloud onto my new Laptop, Windows 11, but I am having trouble installing the Cloud App on the new Laptop. When I try to go into it I just get the message 503 Service unavailable. HELP how do I get all my docs back? I am not a techy person just want to get on with my life.

[JohnC2]

Hi @Sue19, sorry you're getting this message. When did you last access your Cloud account?
Are you trying to download the app from the App store?

Cheers

John

[Sue19]

Hi John

I last accessed the cloud on 18 April on my old/broken laptop but have used it on my phone since then.

I tried to download thru www.bt.com/cloud/download

I can't see the BT cloud App in the Microsoft Apps

Sue

[Sue19]

I think I might have got it. I'll let you know if I need more help