Hi all,
I'm replying to my original post as I don't see where else to post it, so hope you all pick it up OK.
I received a call from the BT CEO complains department this morning. Cutting the story short, the closure of the cloud service is a 'business descision' and nothing we can do about it.
I was also told that BT cloud is a 'free service' that customers could use to backup their data etc if they wished. It was offered to full fibre customers.
I said that we pay for the cloud through taking out a contract with BT, to which the CSA still insisted it's a free service!
I told the CSA that I totally disagreed that it's free and like many thousands of customers, we are angered and disgusted with the closure of BT cloud and that we would have to now, if we wished, pay an extra cost for an alternative cloud service. I was told that, if I wished, I could purchase an external storage device to download all my data/files too.
Another gem is that BT Broadband customers will be offered to take EE Broadband upon contract renewal in the near future. I said "what exactly will be left of BT for private user?" No answer, although it was suggested maybe EE could offer a cloud service in future. I said that would come at an added cost no doubt.
I did mention that many people are having issues downloading their data/files etc, to be told if I have any issues to call the tech department.
So there you have it. Nothing we can do to stop the closure of BT cloud 😔😡
