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Message 341 of 350

Re: BT Cloud is closing

Thanks for your constructive contribution.

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Message 342 of 350

Re: BT Cloud is closing

@kencridland 

You are 100% correct expecting a contract to be fulfilled for the entirety of it however I would suggest that you should always read the T&Cs before entering any contract regardless of what the contract is for because no doubt if there is a problem or issue you will come up against them and they will be the basis for any complaint or argument either for or against your complaint.

BT could undoubtedly have dealt with the closure in a far better way, such as closing BTCloud to new users and thereafter having a phased closure over a far longer period so as to allow customers to remove their data and if need be source a new provider.

It would however appear that since the take over and move to EE BT are on a self destruct mode and have little if any thought about the consequences/ impact of closing or altering any of their provided service, free or other wise, for the customer. 

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Message 343 of 350

Re: BT Cloud is closing

If it comes back as paid service? Well too late.

Got Family Office 365. 15 months. 6Tb cloud storage. 49 quid off Amazon during Prime Day.

 

Chris.
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741 Views
Message 344 of 350

Re: BT Cloud - cannot download all data

Thanks for this information.

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Message 345 of 350

Re: BT Cloud is closing

@gg30340  @kencridland 

 

You are both Correct, BT did stop providing BT Cloud a couple of years back to new customers, I pointed out in another post I stumbled upon the closure rather than receiving an email and or text. 3 months is a reality shot space of time. 

Reading the press BT has gone from being an engineering company to mainly a sales and marketing organisation, we have gone from subscribers to Customers,  it also looks like that BT  is trying to simplify business, the BT Shop had BT branded (trusted) products these have all gone except handsets.

The press also shows that the business server estate has been cut by around 90% and suspect that the number of suppliers will have been cut,  another announcement stated they use Google and AWS servers much the same as other competitors.

It must be hard for a business in technology as everything has and is changing, by just dropping BT Cloud and I would suggest how it has been communicated is a poor decision, I also doubt despite a previous poster mentioning a paid for service that would actually happen. Get rid of your customers who store data with you then try and sell them hosting...what a marketing nightmare that would be.

As for BT consumer being re-branded as EE im sure it makes sense to someone, one thing for certain in life everything changes and customers may opt to go elsewhere.   

All I can say is this is a poor decision by BT/EE as so many customers are negatively affected.  😞 and whilst not the end of the world is a pain for all those using the service.

 

 

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Message 346 of 350

Re: BT Cloud is closing

@Paul20 

"we have gone from subscribers to Customers"

Internally, within BT, "subscribers" started being referred to as "customers" back in the mid 1980s - soon after privatisation.

 

.

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377 Views
Message 347 of 350

Re: BT Cloud is closing

I have re-contracted commencing on the 25th November from fttc to fttp and the BT order states that my 50GB cloud add-on will continue?BT Cloud addon.jpgHas there been a change of heart? 

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Message 348 of 350

Re: BT Cloud is closing

Thanks for the info which I find amazing. I would be interested to know if you actually get 50gb of bt cloud as this contradicts everything bt have been saying.

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Message 349 of 350

Re: BT Cloud is closing

Hi @earthmover45 

Thanks for making us aware this information is showing.

I am sorry BT Cloud is no longer included and you won't continue to have access to BT Cloud. 

This has been fed back to the relevant team to be investigated. 

Leanne.

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Message 350 of 350

Re: BT Cloud is closing

You couldn't make this up the way bt incompetence is handling their closure of bt cloud. Left and right hand comes to mind.

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