BT Cloud is closing

[GDog2]

I started the download at midday - NOTHING has downloaded. It is still "syncing" but no sign of any activity.

[GDog2]

I think I have fixed it.

I tried deleting the BT Cloud folder and re-syncing. No dice.

I tried to download a whole folder to my Downloads but BTCLoud said "not enough space" - there was plenty; it seems BTCLoud was looking for a whole TB not just the content.

So I mounted my NAS and downloaded to that. So far so good, although sync itself "keep all files on this computer" does not want to work.

[Bodgeit1]

I just got my service taken out of contract after writing to the CEO, I had renewed in April and the Cloud was a reason to stay with BT rather than going to another open reach provider.

[bucketbot1]

Just wasted an hour on the BT Help messaging system trying to negotiate a discount for the withdrawal of BT Cloud so if you are contemplating doing the same don't bother!

Best they could offer was a reduction of £5/ month on the basis of a new 24month contract with half my current speed and the withdrawal of my current wifi discs and hybrid connect!

Pathetic! Currently paying £70/month for Fibre with Halo 3+ 

Sadly I am stuck in contract until next July but close to that time as soon as I calculate that I will be saving money I will be cancelling, paying the early termination charge and switching to Trooli who I can now get locally with fibre to the house and a 500mb speed for £30/month and that price guaranteed for 24 months.

Asuaul BT are just taking the p1ss! 

[somniac]

Yes BT are wiley. Calling it a free service.

[Paul608085]

@bucketbot1 

"Best they could offer was a reduction of £5/ month on the basis of a new 24month contract with half my current speed and the withdrawal of my current wifi discs and hybrid connect!"

With the reduction in speed and loss of the WiFi discs and hybrid connect, that "discount" actally sound like they were offering you a price increase!  🤔

.

[bucketbot1]

@Paul608085 

That's exactly the case.........idiots! 

[drifter]

Yep, just like a box of biscuits, remove a couple or make them smaller and then increase the price - shrinkflation or price gouging? 

[bobdanbh]

Can you share the reply you got, anonymised if necessary, please. It would be of help to several, I suspect.

[bobdanbh]

Dear @Bodgeit1
Are you prepared to help others by outlining the steps you took to get a favourable reply from the CEO's office? What arguments did you make.
Thanks