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BT Norton Security

I have installed Norton, apparently successfully as it has a green tick and says I am protected. However apart  from the My Norton page all others just show the outline of a box. The behavior of the mouse changes as I move about the box but nothing is visible.

NortonLifeLock Support took control of my windows 10 PC for 3 hours but could not resolve the issue. They suggested I try BT support.

Anyone have a clue to resolving this?   

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