I want to opt out of BT Wifi but am having problems doing it. We have recently moved address and have a new BT Smart Hub up and running. At our last address I was able to opt out of BT wi-fi by calling BT and they were able to do it whilst I was on the phone. By the next day our router was no longer broadcasting the BT wi-fi signal, which is what I wanted, and it remained like that until we moved. When we got the new hub up and running at our new address I noticed there was a very strong BT wifi signal so I assumed that I needed to opt out again to turn the signal off. I checked the instructions on the BT webpage "How do I opt out of BT Wi-fi?" but when I logged into My BT and Manage BT wifi webpage I am only given the option of signing up to BT Wifi. So I rang the BT helpline to find out how I opt out of BT Wifi again and to get the signal turned off. I had a very frustrating half hour call with 2 helpline assistants who didn't seem to understand what I was requesting. One of them finally told me that what I was asking for was not possible - she said they could only turn off my entire Wi-fi signal, they couldn't just turn off the BT Wifi. I am sure this was incorrect information as I was able to opt out before and BT's own website gives instructions for this (although I am not able to use these instructions as they dont correspond to what I see when I follow them). Can anyone tell me how I get the BT Wifi signal switched off from our new BT Hub?
