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Message 1 of 4

BT virus protect and norton password manager

i am trying to activate BT Virus Protect and Norton Password manager but I keep getting a server error. I am the account holder and I have only 1 account. How can I resolve this problem?

WellG_0-1674475297871.png

 

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Message 2 of 4

Re: BT virus protect and norton password manager

Hi @WellG welcome to the forum and thanks for posting.

Please would you check that you've claimed the Account Holder Status. Go to
My BT > Your Details > Account and click “I should be the Account holder”

What type of device are you trying to set this up on? ie PC, Laptop, Mobile etc

Cheers

John

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Message 3 of 4

Re: BT virus protect and norton password manager

Hi John,

Thanks for the quick reply, I already am the account holder and no option for me to claim the account is being presented. There is only me who can manage the account as well. I am trying to install on a laptop and with my product i have upto 15 licenses available, I currently have virus protect on my mobile.
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Message 4 of 4

Re: BT virus protect and norton password manager

Hi @WellG, thanks for getting back to me and I've sent you a Private Message so you can get in touch with the Mod team and we'll help you with this.

Cheers

John

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