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Message 1 of 2

BTCloud MUSIC: Incomplete album list with Android App

I have saved my music library to BTCloud. When I use the app on my android phone to access and play the music I get an incomplete list of the available albums (only those with titles starting with letters A to C). I have checked that all the files are saved to BTCloud. Both File Explorer and the BTCloud app confirm all the files are present if I look at "All files". But, when I access "Music" only the first group of albums is shown. If I scroll down the same list (starting A - C) repeats,  four or five times over. Can anyone tell me what I am doing wrong and/or how I correct this problem and access the rest of my music? Thanks

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Message 2 of 2

Re: BTCloud MUSIC: Incomplete album list with Android App

Hi @Steve_Wade  I'm sorry you're having problems with your music in the BT Cloud. We'll need to raise a case with the BT Cloud team to get that looked into and I'll send you a private message in a moment so you can send over your details.

Thanks

Neil

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