Bt parental controls

[Stitchnelson33]

Good evening,

I am trying to set up parental controls via the My Bt app for my broadband. However, when I sign into the BT APP which I have tried from multiple devices, I get no option for 'manage my extras' I have cleared the cache but had no joy. I have recently moved my broadband and tv to BT from Sky...and I can honestly say the whole thing has been a nightmare and I wish I had stayed with Sky. I am a tech savvy person, but everything with BT is so clunky. 

[NeilO]

Hi @Stitchnelson33 I'm sorry about that. These are the steps you need to follow within the MyBT app.

1. Click 'Your Products'
2. Select 'Broadband'
3. Then scroll down and choose BT Parental controls from the Your Security settings section.

Let me know how you get on.

Thanks

Neil

[Stitchnelson33]

Thanks for coming back to me. 

I have followed your instructions and selected 

Your products

Broadband

However, I then come to an error screen that says 'sorry we can't show you your details right now, we are working to fix the problem at the moment. Please come back later'

So still unable to install parental controls, which is very important. 

[DanielS]

Thanks for getting back to us @Stitchnelson33.

I'm sorry that that hasn't worked.

I need to take a look into this for you and get it fixed. I'll send you a private message.

Thank you

DanielS