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Message 1 of 4

Bt wifi app

My bt wifi is getting connected next week but they said I can use the wifi app for local hotshots etc. I've download it but it won't let me sign in. I'm using the same details I use to login to my bt homepage. The error msg is in the screenshot.

Screenshot_20220622-114604_BT Wi-fi.jpg

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Message 2 of 4

Re: Bt wifi app

Hi @Gilli76 welcome to the community and thanks for posting, are you using an old BT ID that you had before placing your new order for service? 

Thanks

Neil

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Message 3 of 4

Re: Bt wifi app

No I didn't have a bt ID till I signed up for bt fibre last week

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Message 4 of 4

Re: Bt wifi app

@Gilli76 I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil