Bt wifi hotspot refund

[erykjarosz]

Hi,

I recently moved in to a new flat and ordered Bt broadband. The installation date was scheduled on 25 March so I was left without internet for whole month. I saw a btwifi network with a good signal so I bought the 30 day package and it worked fine just once. Now I cannot connect with any of my devices, it doesn't work completely so I would like to get a refund but I am unable to find a place where I can do it. 

[Keith_Beddoe · Accepted solution]

@erykjarosz 

https://www.btwifi.co.uk/contact/

You should not have to pay, as when you placed your order and created a BT ID, you are normally allowed to use that while your service is being provided.

https://www.bt.com/help/broadband/what-is-bt-wi-fi-and-how-do-i-get-it-

"Since March 2009 all new BT Broadband customers are automatically members of BT Wi-fi. You’ll need confirmation of your broadband order and to set up a BT ID >

There's no need to wait for your broadband to be installed. You can start using our BT Wi-fi hotspots as soon as you receive your order confirmation."

[erykjarosz]

My order is still pending so maybe that's wy I cannot see the bt wifi in my products. Anyway it does not work and I wasted money so Id like to get a refund

[imjolly]

This is a customer help customer community forum and your post does not go to BT.

You need to phone BT 150 OR 0800800150 from a mobile to discuss a refund

[NeilO]

Hi, @erykjarosz I'm sorry to see you're BT wifi service is not working.

If you click on the contact link @Keith_Beddoe posted you'll find the contact number and email for the BT wifi team who'll be able to help with your refund request.

Thanks

Neil