Free 6 month Xbox game pass still haven’t received

[simonegilroy]

Hello, I signed up to full fibre 500 with 6 month free Xbox game pass, I’ve had my internet and tv set up for one month now and still haven’t received my email to set up my free Xbox game pass, my order is complete and I’ve called a couple of  times to be told it will be sent out in 5 days waited 5 days and I’ve had to call again as still nothing and when I call up they have no idea what’s going on anyone had this problem before and how do I fix??

[RobbieMac]

Hi @simonegilroy

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having setting up your Xbox Game Pass.  You should be able to log in to your BTID to set the pass up.  When you log into your BTID and you're on the home page, scroll down to the "content partner section" where you should see the link to activate the pass.

Post back and let me know how you get on with this.

Thanks,

Robbie

[simonegilroy]

 

 

Hi when I do this it says I need to pay £10 

[simonegilroy]

I have sent a message below not sure if I tagged you in it or not

[RobbieMac · Accepted solution]

Thanks for posting back @simonegilroy

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie