Hi, first post here as I'm desperate to know if BT is indeed changing from McAfee to Norton pc security or is it a scam, as clicking on ANY link, including "contact us" goes nowhere. I have been away from my PC since just before this email arrived and have only just seen it. Receipt of email on 18/3/22 and need to change over by the 31/3/22... seems a ridiculously short window when I consider how long this must have been in the pipeline, but, having worked for BT for 42 years it's not at all surprising. My McAfee is still running with recent scan logs. I have also been getting what I thought WERE scam emails from "McAfee" as there is plenty online about people having these emails from "McAfee" saying their subscription is going to run out when they don't even have McAfee. If the move is NOT a scam, then how do I download it? Please help.
Did you bother to read the link I posted above.
That will answer your question about BT moving to Norton.
As regards your email. It might be a scam as there are a lot going about regarding the change or then again it might be from BT because they are sending out emails about it.
It is not possible to say for sure if its a scam or not going on the information you posted.
Hence my advice about not clicking links and posting the message from the moderators of this forum.
As per the link I posted
From 13th December 2021, you’ll be able to switch and download the new BT Virus Protect product powered by NortonTM and the new Norton Password ManagerTM from My BT.
So you log onto your MyBT and it should tell you there and if not go to Security.
Log onto your MyBT then click on Your Security then scroll down the page and you should see BT Virus Protect, which is the name that BT call their antivirus product supplied by Norton, and click on the Activate button or what ever name is showing there. Read carefully any information and follow the prompts.