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I have recently downloaded the My BT app, and managed to register on it, however every time I open the app it asks for my PIN number, and then comes up with the following message:-
Sorry, we are unable to log you in as there is no account linked to this BT
ID. To add your account please visit bt.com/addaccount
I follow the link, where I am asked for my user name, password, and then my account number. When I go back to the app it asks me to create a new PIN, and then gives me access.
Close the app, reopen it, and I have to go through the whole process again - why am I having this problem?
Solved! Go to Solution.
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Re: My BT App
Are you saving the PIN after you have created it within the app?
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Re: My BT App
It doesn't have a save option
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Re: My BT App
Are you using iPhone or Android? I get this problem on iPhone/iPad.
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Re: My BT App
Hi @ToneFone
Is this just happening on the My BT app? Are you able to view your account fully if you login through the website?
Michael
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Re: My BT App
No, it's just on the app - no problems logging in via the website
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Re: My BT App
Thanks @ToneFone.
Can you try to delete the app and install it again to see if there is any improvement?
Michael
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Re: My BT App
Android
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Re: My BT App
OK, just done that again, still got the same problem
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Re: My BT App
Thanks for trying @ToneFone.
If it is still the same, I'd recommend speaking to our tech guides so they can look at it further, and get a ticket opened if they are unable to resolve it.
Michael