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Message 1 of 5

MyBT all crash loop

Hi!

I've downloaded the app and it's in an endless loop of "something went wrong..." so I'm unable to log in. 

 

Can log into the website fine. 

 

Have deleted the app, reinstalled, changed my password and restarted the phone. 

 

Anyone managed to resolve this?

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Message 2 of 5

Re: MyBT all crash loop

Hi @Reardonk, welcome to the forum and sorry you're getting this error on the MyBT app. 
Are you able to access the MyBT on a web browser at www.bt.com/mybt?
Do you have more than 1 account linked to your BTID?
Cheers

John

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Message 3 of 5

Re: MyBT all crash loop

Hi John, thanks for the reply @JohnC2 

 

Yeah I can access my account via the website without an issue. 

And yes there's two accounts, an old (closed/closing) and a new one. 

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Message 4 of 5

Re: MyBT all crash loop

Hi @Reardonk, thanks for checking that for us and posting back. 
It'd probably the old account causing the issue. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

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Message 5 of 5

Re: MyBT all crash loop

Hi @Reardonk, have you had a chance to set up the BTID again and if so is it working ok now?

Cheers

John

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