Hi @Worlely Based on previous reports surrounding this type of issue, it would seem that if the Content Partner tile does not appear under Your Products in MyBT (via the web, not the App), then there are a few things that can cause this.
Do you see multiple account numbers when logged in, in the top-right corner drop-down menu? If so, a Forum Mod can likely have this removed for you. This is probably unlikely in your scenario if you are brand new to BT and haven't had it in the past and come back.
Some people have also found that although the email says it's available straight away, it sometimes take anything up to 14 days from broadband activation to appear. I guess it's maybe working on the cooling-off period.
If you haven't already, you can also try searching the Forum for Content Partner and you'll probably find any further potential issues/fixes.
But yeah, in theory, it should be there as soon as you get that email. I guess there is some system issue at BT's side causing a delay.
