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JohnB5
Beginner
353 Views
Message 1 of 3

Norton Anti Virus

I still struggle to download the new Norton package. I have now deleted the McAfee software so thanks to the gent that helped with this. 

When I try to install Norton, I get a message saying the 'NortonNSDownloader.exe does not download. Norton suggest using their re-install tool but this also fails because 'NRnR(1).exe  ''can't be downloaded securely''.

I have tried a few times now and the same message comes up showing an error code: 9090,Ox80070002.

This is all gibberish to me.

Because I do not have a Norton subscription ,I cannot get them interested in helping me. Frankly, I feel BT should be sorting this out with Norton. Everything was working fine before!

 

Thanks. 

 

 

2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Norton Anti Virus

Which device are you having problems with?



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JohnB5
Beginner
340 Views
Message 3 of 3

Re: Norton Anti Virus

An Acer PC.  Bought about 3 months ago  

It came with a pre-loaded Norton software which I did not renew. I have deleted it - I think. 

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