Norton Password Manager

[SteveD55]

Hi, I can’t get into Norton Password Manager because I don’t know what my vault password is or how to change it.  I’ve followed the instructions carefully, and every variation of the process I’ve seen in this community and by googling. Whatever I do, I get to a page that tells me to enter my vault password or my PIN code. The pin code isn’t set up, and nor is the vault password. I’ve read instructions about activating the account, going back into MyBT to change the password etc. However none of these options appear to me. I’m trying to installl and activate this using my iPhone and iPad. Any help would be much appreciated. It would also be good to know if others are experiencing the same, so that I know it’s not just me. Many thanks Steve

[NeilO]

Hi, @SteveD55 welcome to the community and thanks for posting. I'm sorry to see you're experiencing problems, are you following these steps to activate the Norton Password manager 

You can download and install Norton Password Manager via My BT. To do this:

1. Log in to My BT using the BT ID username and password with Account Holder status. To check the status, view Your Account details (hover over My BT to view the menu)
2. Select Your Security in the top menu bar
3. Find the Norton Password Manager tile and select Switch to Norton
4. If you are using Password Manager for the first time, click Activate
5. The status will change to Manage
6. Select Manage to go to the My Norton portal, where you can start installing Norton Password Manager
7. Follow the instructions to install a browser extension

Once installed, on the Norton Password Manager screen:

1. Choose Sign in with Service Provider
2. When asked for a Partner Code, type BT
3. Click Next. You will then be asked to Confirm your service provider is BT
4. Log in to My BT again to Create your vault password

You must create a strong password and remember this to be able to access your vault in future. 

Thanks

Neil