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2,577 Views
Message 11 of 26

Re: Norton won’t download

I'm running 10.14.6 and it won't download!

Other post says they had to remove Mcafee before it would download, is this correct?

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2,573 Views
Message 12 of 26

Re: Norton won’t download

@Geoph welcome to the community and thanks for your post. I'm sorry about that, what error message are you getting?

Thanks

Neil

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2,558 Views
Message 13 of 26

Re: Norton won’t download

I get two pop up messages, first says “Classic environment is no longer supported” select OK and get a Safari message “No available application can open it”

 

 

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2,552 Views
Message 14 of 26

Re: Norton won’t download

Thanks, @Geoph  you might need to manually remove McAfee first before installing Norton.

Follow the steps in this guide

Neil

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2,541 Views
Message 15 of 26

Re: Norton won’t download

Removed Mcafee no difference, same error messages as before. 

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Message 16 of 26

Re: Norton won’t download

I’ve followed the Norton instructions you forwarded. Removed Mcafee and residual other files. Getting same error messages.

 

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2,526 Views
Message 17 of 26

Re: Norton won’t download

Hi @Geoph I'm sorry about that, I believe that means your operating system is not up to date. Is it possible to update to a newer version?

BT Virus Protect covers Windows PC and Mac (desktops and laptops) and Android devices.

The following operating systems are compatible:

PC

  • Microsoft Windows 11
  • Microsoft Windows 10 (all versions)
  • Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers
  • Microsoft Windows 7 (32-bit & 64-bit) with Service Pack 1 (SP 1) or later with SHA-2 code signing support

SafeCam is only available on Windows (excluding Windows 10 in S mode, Window running on ARM Processor).

Mac

  • Current and previous two versions of Mac OS

SafeCam features are not supported.

Android

  • Android 8.0 or later. Must have Google Play app installed
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2,522 Views
Message 18 of 26

Re: Norton won’t download

I’m running iMac 10.14.6 the most recent issue. 

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2,512 Views
Message 19 of 26

Re: Norton won’t download

Hi @Geoph I believe that's Mojave and it needs to be on Catilina or newer for the BT Virus protect to be compatible. 

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2,506 Views
Message 20 of 26

Re: Norton won’t download

Is that correct? A lot of older IMacs won’t run the 64 bit Catalina. And if I up grade my version of Word won’t work. I can’t believe Bt would release an update that will impact so many customers. 
Also as I’ve removed Mcafee I’ve no protection on my PC now!

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