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Re: Norton won’t download
I'm running 10.14.6 and it won't download!
Other post says they had to remove Mcafee before it would download, is this correct?
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Re: Norton won’t download
@Geoph welcome to the community and thanks for your post. I'm sorry about that, what error message are you getting?
Thanks
Neil
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Re: Norton won’t download
I get two pop up messages, first says “Classic environment is no longer supported” select OK and get a Safari message “No available application can open it”
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Re: Norton won’t download
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Re: Norton won’t download
Removed Mcafee no difference, same error messages as before.
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Re: Norton won’t download
I’ve followed the Norton instructions you forwarded. Removed Mcafee and residual other files. Getting same error messages.
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Re: Norton won’t download
Hi @Geoph I'm sorry about that, I believe that means your operating system is not up to date. Is it possible to update to a newer version?
BT Virus Protect covers Windows PC and Mac (desktops and laptops) and Android devices.
The following operating systems are compatible:
PC
- Microsoft Windows 11
- Microsoft Windows 10 (all versions)
- Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers
- Microsoft Windows 7 (32-bit & 64-bit) with Service Pack 1 (SP 1) or later with SHA-2 code signing support
SafeCam is only available on Windows (excluding Windows 10 in S mode, Window running on ARM Processor).
Mac
- Current and previous two versions of Mac OS
SafeCam features are not supported.
Android
- Android 8.0 or later. Must have Google Play app installed
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Re: Norton won’t download
I’m running iMac 10.14.6 the most recent issue.
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Re: Norton won’t download
Hi @Geoph I believe that's Mojave and it needs to be on Catilina or newer for the BT Virus protect to be compatible.
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Re: Norton won’t download
Is that correct? A lot of older IMacs won’t run the 64 bit Catalina. And if I up grade my version of Word won’t work. I can’t believe Bt would release an update that will impact so many customers.
Also as I’ve removed Mcafee I’ve no protection on my PC now!