Not able to disable BT Web Protect

[DavidM]

Hi @sonoma ,

Thanks for the post. We have your message and will get to you in turn. We're really busy at present but once you're at the top of the queue we'll be in touch.

Cheers

David

[sonoma]

Thank you, David.

[Anonymous]

I’ve been having the reverse issue since the last hub firmware update, I turned it off to troubleshoot a work VPN issue and now can’t get it to switch back on.

All details are the same, get the usual 2 hour message via app or website, but it doesn’t switch on.

Just flagging, no need for a swift response this time of year but it hasn’t worked for a good few weeks.

[sonoma]

Hello,

I have seen the message a week back that my issue has been picked up, but unfortunately the issue has not resolved yet. Also, nobody has contacted me so far, please someone can have a look. 

Thanks 

[NeilO]

@sonoma I can see my colleague has tried to call a few times. He'll give you another ring this afternoon.

Thanks

Neil

[sonoma]

@NeilO thanks for your reply. I've not received any call yet though, anyway I'm waiting.

Thanks

[sonoma]

Hi,

My issue is still not resolved and nobody has been contacted to me. This is really frustrating, thinking to move away now.

Thanks 

[licquorice]

If the mods say they have tried to contact you, they have tried to contact you. Do they have the correct number for you?

[sonoma]

Hi,

Yes, they have my correct number.

I'm giving you another number in private message, I'm available either of those numbers.

Thanks 

[StuartH]

HI @sonoma 

Thanks for sending over those numbers, this is with a colleague who has assured me you will be called tomorrow on those numbers between 9am and 3.30pm to assist.

Thanks

Stuart