<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Finally, the issue has been resolved by the mod or backend team. Though it took long time but the guy Eamon who was working on my ticket was very helpful, on timely manner he used to give me an update. Thank you again Eamon.