Parental Control Not Working

[Hoth]

I need assistance as I am losing my mind! 

I have activated my parental control but I have never gotten it to work.. 

I have tried all the troubleshooting, making sure the DNS (Protocol V4 & V6) are both set to auto on all devices, checked I have a BT DNS on all devices, hard reset the router, soft reset the router, deactivated /reactivated the parent control and even deleted old BT A/C's I had to make sure that's not causing issues. This really should not be this hard.

I've contacted BT Webchat around 5 times to help and they all say it should work now. 

I have Fibre with BT Halo 3 can someone please help or offer another solution to test? 

[DavidM]

Hi @Hoth and welcome to our community.

Thanks for posting about your parental controls issue, I'm sorry you're having problems. Are you seeing any error messages etc?

Cheers

David