Parental Control

[touqeerjaved]

For over 2 weeks, parental controls have been dysfunctional despite being switched off. Complaints have yielded no solutions. Even after router resets, access to sites remains restricted. Are others facing the same issue? Urgent action is needed for a resolution. Please address this promptly to restore full service functionality.

[PaulF11]

Yes I’m having same issue. YouTube remains blocked for us.

[RobbieMac]

Hi @touqeerjaved

Welcome and thanks for your post!

Sorry for the problems you're having with Parental Controls.  I appreciate the time this has been going on and I am sorry things haven't been fixed sooner for you.

We can pick up and give you a hand to get sorted.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

@PaulF11 I've replied to you on your other thread

Follow the steps and we'll get you sorted that way too 🙂

Thanks,

Robbie

[PaulF11]

Thanks. I sent a reply on Saturday but haven’t heard anything back.

[DavidM]

Thanks for posting @PaulF11 

We have your details in our queue. We deal with cases in turn and we're very busy at present but we will get to you soon.

Cheers

David