Hello,
Since moving to my new address in July, my parental controls have not worked. I click on to add them to my account and it gives me a pop up message to say wait 2 hours but nothing happens,???? I be tried it many times but nothing. I have factory reset my bt router however still not working, any ideas will be greatly appreciated.
Thank you
Hi @Hithere1231
Welcome and thanks for your post!
I am sorry for the problems you're having with Parental Controls. We are very busy at present so to get this resolved as quickly as possible; give our guides in the helpdesk a call on 0330 1234 150.
Feel free to post back and let me know how you get on chatting with them 🙂
Thanks,
Robbie
Hello,
My problem still hasn't been solved 😞. I've spoken to many of your colleagues. The BT-ID has been deleted and reset, however I still can't access the parental controls. I press activate and it come up with the green box and it does not progress any further. Help......
Hi @Hithere1231, sorry that this is taking longer than you'd hoped to get fixed. Has the technical team agreed a call back to update you on the case or has it been closed?
Cheers
John
Tuesday I should get a callback, however I was hoping anyone else could weigh in as my problem has them stumped.
Hi @Hithere1231, thanks for getting back to me. This would not be something we can help with but we refer off to a specialist team. I've sent you over a PM so you can get in touch with the Mod team and we'll be happy to check the correct team are dealing with this for you.
Cheers
John
Nope, still waiting for them to get back to me .